Contact information

Trade name: Primer Kicks

Phone number: 7132406480

Email: support@primerkicks.shop

Physical address: Primer Kicks, 1424 Matthews Mint Hill Rd, Matthews NC 28105, United States

VAT number:

Trade number:

CONTACT US

We’re here to help! Whether you have a question about your order, shipping, returns, exchanges, sizing, or our products, our customer support team is happy to assist you.

GET IN TOUCH

Customer Support

For general questions, order assistance, product inquiries, shipping questions, returns, or exchanges, please contact us using the information below.

Email: Support@primerkicks.shop
Phone: +1 (713) 240-6480
Live Chat: Available directly on our website

We aim to respond to customer inquiries as quickly as possible during our regular business hours.

BUSINESS HOURS

Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: Eastern Time (GMT-05:00)
Saturday – Sunday: Closed

Messages received outside of our business hours will be answered on the next business day.

ORDER SUPPORT

If you are contacting us about an existing order, please include your order number in your message whenever possible. This helps us locate your order and provide assistance more quickly.

You can contact us for help with:

Order status and updates
Shipping and tracking
Delivery questions
Returns and exchanges
Sizing assistance
Product questions
Damaged or incorrect items
Store credit
Payment or checkout questions
General customer support

RETURNS & EXCHANGES

If you need assistance with a return or exchange, please contact our support team before sending your item back.

Eligible online orders may be returned or exchanged within 30 days of delivery, subject to our Return & Exchange Policy and eligibility requirements.

For more information, please review our Return / Exchange Policy on our website.

SHIPPING QUESTIONS

We offer shipping within the United States as well as international shipping to selected destinations.

Our available United States shipping options include:

Economy: 9–12 business days — Free
Standard: 7–11 business days — $9.99
Express: 6–10 business days — $18.99

Delivery times are estimates and may vary depending on the destination, carrier, holidays, weather, and other circumstances.

If you have a question about your shipment, please provide your order number and tracking information when contacting us.

STORE INFORMATION

Primer Kicks
Address:
1424 Matthews Mint Hill Rd
Matthews, North Carolina 28105
United States

Phone: +1 (713) 240-6480
Email: Support@primerkicks.shop

LIVE CHAT

Need a quick answer?

Our Live Chat is available on our website and can be used for questions about products, orders, shipping, returns, exchanges, and general assistance.

BEFORE CONTACTING US

To help us resolve your request as quickly as possible, please include:

Your full name
Order number, if applicable
Email address used for your order
A brief description of your question or issue
Photos, if you are reporting a damaged, incorrect, or defective item

Providing complete information allows our support team to assist you more efficiently.